It’s in the humble opinion of this small town bicycle retailer that this whole debacle around Trek recalling “almost a million bicycles” is a blessing in disguise. That’s probably not the case for Trek as a company, but for NCC and its affected customers, there’s something to be gained here.
When else, in the history of bikes, did you ever get $20 for visiting a store to fix what isn’t even broken?
And if you’re among the millions of Trek’s consumers not affected by the recall, now is a fine time to take a good look to make sure your quick-release is installed correctly.
If you’re unfamiliar with the recall, it was announced last week that Trek is recalling approximately 900,000 bikes. A small number of cases, one of which ended in serious injury, led Trek and the CPSC to issue a recall on bikes with disc brakes made between 2000 and 2015. The affected models feature a quick-release lever that can open past 180° and get caught in the disc if the QR is not installed properly. The details have been poorly reported by a number of media sources. We really think this article sums it up nicely.
The bikes are not defective.
The QR’s are not defective.
Your bike will not explode if it was made by Trek.
The bikes affected are safe if the QR is installed correctly.
Trek has been extremely proactive in equipping their dealers to be ready to take care of their customers. We have the replacement QR’s in stock and ready to go for you. So how to do you know if your bike is affected?
Does it have disc brakes?
If you answered “Yes” to all three questions… you WIN!
Your prizes include a free visit to the bike shop, a new-and-improved extra-safe quick-release, and $20 in-store credit towards any Bontrager product. Bring your whole bike in, please.
And if we haven’t seen you in a while, it will be good to catch up.
If you have any questions, please give us a call at 815.758.2403 or send an email to firstname.lastname@example.org.