Four shipping options are offered for merchandise delivery of any in-stock items, excludes all bicycles. Bicycles are in-store pick up only. Below are the non-bicycle shipping options:
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $50.00||$7.99||$19.99||$34.99||FREE|
|$150.01 and over||$13.99||$25.99||$39.99||FREE|
Note: In-store orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most in-stock orders will be ready within one business day. Please keep in mind that some items may require additional processing time. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
We accept returns on items that have not been used and remain in new condition. For bicycles, we will charge a $25 re-stocking fee. If the bike is used and/or damaged it will not be considered for a return, it will have to be treated as a "used" bike. No returns on special order items or non-inventory items unless otherwise noted. We do not accept returns on tools with open packages.
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
Bontrager maintains their "Unconditional Bontrager Guarantee". Buy any Bontrager product and try it for 30 days. If not satisfied, bring the product back to the store within 30 days of purchase and you can return the producs for exchange or store credit. 30 days to love it...if you don't just bring it back!
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
North Central Cyclery will price match an item purchased in the store. If you purchase an item at the store and within 30 days of that purchase find that same item in stock in another store within a 90 mile radius of NCC for a lower price, NCC will refund the difference back, after verifying the current information with the other store.
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling the store.